Return Policy
Eligibility for Returns:
1 Returns are accepted within 48 hrs of delivery.
2. Items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items:
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- Sale/discounted items are not eligible for returns unless defective.
How to Initiate a Return:
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- Email us at [email protected] or WhatsApp: 01620012222 with your order number and reason for return.
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- Customers are responsible for return shipping costs unless the item is defective or the wrong product was delivered.
Refund Policy
Eligibility for Refunds:
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- Refunds are issued only for defective items, incorrect orders, or out-of-stock products.( If we take advance payment)
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- Items must be returned and inspected before a refund is processed.
Non-Refundable Cases:
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- Change of mind.
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- Items not returned in their original condition.
Refund Process:
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- Refunds will be processed within 5-7 business days after inspection.
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- The refund amount will be credited back to the original payment method.
Partial Refunds:
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- If the returned item shows signs of wear or damage, a partial refund may be issued.
Eligibility for Exchanges:
Exchanges are allowed within 24-48 hrs of delivery for size or color changes.
The item must be unused, unwashed, and in its original condition with tags.
Exchange Process:
Contact us at [email protected] or WhatsApp: 01620012222 with your order number and the new size or color you’d lik
The exchange will be processed once the original item is returned and inspected.
Shipping Costs for Exchanges
If the exchange is not due to an error on our part (e.g., incorrect item sent or defective product), customers are responsible for covering the shipping costs for both returning the item and receiving the replacement.